1. Question: Why is the shipping fee expensive?

Answer: The shipping fee to Poland includes the import tax fee and the customs clearance fee. Therefore, the customer does not need to pay the extra fee anymore. In addition, you do not need any documents to clear the customs, we will do it for you. It is door-to-door delivery, so it is really convenient. The whole delivery process takes about 20 days, including customs clearance. In the rare case that the package is checked during customs clearance, we will do our best to speed up the process.

2. Question: When I received the nicotine base, it was already yellow. Why?

Answer: Nicotine base is a diluted nicotine liquid made of pure nicotine, PG and VG. Nicotine will gradually turn yellow over time. Slight discoloration does not affect its use. When it comes to storing nicotine-containing liquids, it is best to store them in the refrigerator at a temperature between 0°C and 7°C.

When it comes to storage period:
If the package is unopened, it can be stored in the refrigerator for up to 1 year.

After opening, it can be stored in the refrigerator for about six months.

3. Question: Why does nicotine salt base liquid have a yellowish tint?

Answer: Nicotine salt is created by the reaction of base (nicotine) + acid (organic/inorganic acid). This reaction process generates a lot of heat. Nicotine is prone to discoloration at normal/high temperatures, which causes the base of the liquid itself to turn yellow. After the production process, the properties of nicotine salt become stable, so it does not discolor much any more. You do not have to keep it in the refrigerator, just store it in a cool, dark place.

However, nicotine may oxidize more in a high-temperature environment, so avoid storing it in hot places and direct sunlight.

About nicotine discoloration
We produce our nicotine base using high-quality pure nicotine, and we use the same quality raw materials all year round to produce nicotine salt base liquid.

Generally speaking, in low-temperature seasons such as winter, it often arrives colorless and transparent.

On the other hand, in high-temperature seasons such as summer, it is impossible to control the temperature during transportation, even if the products are manufactured using the same raw materials and in the same production environment. Therefore, the customer may receive a slightly yellow product.
Since we always use fresh raw materials, it is not a problem to use it even if it turns a little yellow.
According to experts, it is best to refrain from using nicotine if it is discolored (brown or red) due to deterioration of the raw material, but it is not a problem even if it turns yellow due to nicotine made from fresh raw materials. We are committed to always using the freshest ingredients.